SDR Jeremy · 60 cold-dialed leads (44 of 104 self-booked, excluded) · counted per unique person, voicemail excluded, stops at booked.
Median speed to lead for the 46 leads: 17hrs.
Median speed to lead for 18 in-hours leads: 3hrs.
Median speed to lead for 28 out-of-hours leads: 21hrs.
12-3p returns more pickups than its share of dials. Shift more volume here, and ease off 3-6p.
Wed returns more pickups than its share of dials. Shift more volume here, and ease off Thu.
67% never reach a human, the biggest leak. Past that: 25% stall at the opener, 50% of conversations don't book.
Auto-fire the dial after the ~7-min self-book hold, then always work the freshest lead first.
Front-load 12-3p, where pickups per dial run highest, then weight the week toward Wed. Same effort, more humans reached.
These are old enough to have been worked but got zero or far fewer dials than the leads that came in with them. Dial them now, you have the capacity.
Median speed to lead for the 12 leads: 22hrs.
Median speed to lead for 4 in-hours leads: 1hrs.
Median speed to lead for 8 out-of-hours leads: 40hrs.
12-3p returns more pickups than its share of dials. Shift more volume here, and ease off 9a-12p.
Mon returns more pickups than its share of dials. Shift more volume here, and ease off Fri.
67% never reach a human, the biggest leak. Past that: 75% stall at the opener, 0% of conversations don't book.
Auto-fire the dial after the ~7-min self-book hold, then always work the freshest lead first.
Front-load 12-3p, where pickups per dial run highest, then weight the week toward Mon. Same effort, more humans reached.
No new leads were generated in this period.
No in-hours leads were generated in this period.
No out-of-hours leads were generated in this period.
Too few pickups this period to judge the best hour reliably.
Too few pickups this period to judge the best day reliably.
No new leads entered this period.
Front-load 12-3p, where pickups per dial run highest, then weight the week toward Fri. Same effort, more humans reached.
No new leads were generated in this period.
No in-hours leads were generated in this period.
No out-of-hours leads were generated in this period.
No humans were reached in this period.
No humans were reached in this period.
No new leads entered this period.
No new leads this period and everyone reachable was worked. Nothing to change on the dialing side.
No new leads were generated in this period.
No in-hours leads were generated in this period.
No out-of-hours leads were generated in this period.
No humans were reached in this period.
No humans were reached in this period.
No new leads entered this period.
No new leads this period and everyone reachable was worked. Nothing to change on the dialing side.
Median speed to lead for the 58 leads: 18hrs.
Median speed to lead for 22 in-hours leads: 2hrs.
Median speed to lead for 36 out-of-hours leads: 22hrs.
12-3p returns more pickups than its share of dials. Shift more volume here, and ease off 6-9p.
Call volume is well matched to where pickups happen. Thu is strongest at 3.3%.
67% never reach a human, the biggest leak. Past that: 35% stall at the opener, 46% of conversations don't book.
Auto-fire the dial after the ~7-min self-book hold, then always work the freshest lead first.
Front-load 12-3p, where pickups per dial run highest, then weight the week toward Thu. Same effort, more humans reached.
These are old enough to have been worked but got zero or far fewer dials than the leads that came in with them. Dial them now, you have the capacity.
All 60 leads were delivered Jun 26 to Jul 5 (10 days, through Wk 2); none arrived after. Later weeks re-worked the same backlog, which is why speed-to-lead stops after Wk 2 and reaches dry up while dials don't: by Wk 5, 1 dials produced 0 new humans. The open question is why lead delivery stopped after 10 days.
60 cold-dialed leads down to booked appointments. Every rung is a unique person, so multi-dial leads can't skew it.
Only 33% of leads ever reach a human, but 54% of real conversations book. The leak is reach, not closing.
How long a non-self-booked lead waits before Jeremy's first dial. The target: hold ~7 minutes so they can self-book undisturbed, then call by minute 10. In hours means the lead arrived when it could actually have been worked: inside the 8am to 9pm legal calling window in the lead's own timezone, on a weekday. Out of hours is everything else, so it covers both a 2am arrival and a Saturday one.
The median lead waits 18 hrs for its first dial, about 105× slower than the 10-minute target. n = 58.
The median in-hours lead waits 2 hrs for its first dial, about 13× slower than the 10-minute target. n = 22.
The median out-of-hours lead waits 22 hrs for its first dial, about 131× slower than the 10-minute target. n = 36.
Pickup rate per window (pickups ÷ dials), so busy hours can't masquerade as good ones. Counts pickup calls, not unique people, so a lead reached in two windows shows in both (these total 37 pickups across the 20 people reached).
The 12-3pm window reaches a live human on 6.8% of dials, about 2.6× better than any other hour, yet it is under-dialed.
For unreached leads, how the pickup rate per dial decays with depth, and how the total dialing effort is actually spread.
Cap unreached leads at 12. 28 leads were dialed 13+ times and never answered once: 549 calls (44% of all dialing) placed past attempt 12, straight into a dead line.